Terms And Conditions
All items shown on this website are subject to availability. Design and specification of items is subject to change without notice.
Product and Item Colours – We try to reproduce colours of products on this site as accurately as possible. However due to the diverse types of internet browsers, screens, and individual PC settings, colours displayed on the screen may be different to the actual item. We DO NOT recommend colour matching products to a specific interior or exterior colour and we will not accept returns based on a non-match.
Placing Your Order
You may place your order online, by phone or in person by visiting our showroom. These terms and conditions apply to each method.
If you have given a valid email address, you will be sent a confirmation of your ordered products and delivery address directly after ordering. Please review this information paying careful attention to details, colours or other specific options you have specified. Also verify the delivery address you have entered is valid. Notify us by phone or email immediately if you notice an error,as we can only edit these details before your order has been processed.
In some cases backordered items maybe charged for prior to shipping.
We accept no liability for any other costs what so ever that may arise as a result of purchasing or using products we have supplied.
Furthermore we accept no liability for any damage(s) or additional costs that may occur as a result of using any of our products.
All products advertised for sale online are subject to availability. Your payment method will be debited at time of ordering regardless of current stock availability. This ensures that the stock can be allocated to an authorised transaction once available. We reserve the right to remove, amend or modify any product, description or price at any time.
All products are guaranteed by the manufacturer. This does not affect your statutory rights as a consumer. If you are returning a product please contact us in advance.
Errors and omissions excepted, we reserve the right to supply an alternative product if an item is no longer available.
We accept credit card payments by Visa, MasterCard, Switch, Amex, Solo, Visa, Electron and Maestro. You may also pay using your PayPal (only if you are a verified paypal member) account, for orders up to £50 in value. We cannot accept Cheques or Postal Orders.
IMPORTANT! – YOUR CARD WILL BE CHARGED FOR ALL TRANSACTIONS ON THIS WEB SITE IN BRITISH POUNDS. YOUR CARD PROVIDER WILL CONVERT THE CHARGE TO YOUR LOCAL CURRENCY AT THEIR CONVERSION RATES WHICH MAY DIFFER FROM CURRENT MARKET EXCHANGE RATES.
AT THIS TIME WE ONLY SUPPLY THE FOLLOWING COUNTRIES – United Kingdom. Truly Scrumptious Beauty Limited also reserve the right to not supply any order.
Credit Card Security
We know of NO documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 256 bit encryption. All credit card transactions whether online or over the phone are processed using secure methods.
Credit card sales are extremely important to us, so at no time would we compromise your security. The system we use has the approval of our credit card processor namely PayPal UK (http://www.paypal.co.uk/).
International orders are subject to further verification with the card issuing bank. It is our policy to report all instances of credit card fraud to the relevent authorities.
Canceling Your Order
You may of course cancel your order at anytime prior to dispatch except in the case of special order/made to order items that have been specially produced. Whilst we cannot guarantee at what point such an order will be produced, we can only advise you to email us as early as possible to enable the best chance of canceling an order before it is too late.
To cancel your order you must call our sales department on 01256 472266 where verbal confirmation will be given and your order amended accordingly. IMPORTANT! – do not rely on emailing in such an event as we cannot guarantee if or when these will be received and actioned allowing for technical errors and volume of emails received.
We dispatch your order as soon as possible (excludes Saturday, Sunday and bank holidays) but can also not guarantee order lead times stated for orders placed after 2pm on a weekday, or anytime at weekends.
Our estimated maximum waiting time for delivery of stock items is within two to ten working days from the date the order was placed. Please allow longer for special order products. Refer to item description for further details.
Most goods, though not all, are sent by Royal Mail Delivery. Some of these are also sent by recorded or special delivery. If no one is at home to sign for the parcel, Royal Mail will leave a note advising how to get your parcel.
As when ordering anything online or by phone that requires delivery, you must take responsibility for accepting the delivery. For example, should an item require signing for or be too large to fit through your letter box; if you are not in to accept delivery then your delivery may be taken back to a local sorting office or courier company storage hub. In this instance you are likely to be required to arrange collection of your delivery yourself. Should any part of your order or delivery be returned because you could not accept it, or failed to collect during the timescale permitted by the appropriate delivery company; then you may be liable for a re-delivery charge as the order is likely to be returned to us, or our suppliers.
Please remember, it is not possible for us to guarantee a delivery time or date. The delivery person will not be authorised by us to leave at any alternative address (or location) other than that specified on your order. For example, it is unlikely a driver will be able to act upon ‘leave next door’ or ‘leave in shed’ notes if a signature is required – as of course, this would not offer a secure proof of delivery.
If you are worried that you will not be able to accept delivery at your usual home or invoice address, we suggest you specify an alternative address for delivery. In most cases this will be accepted for orders under £100.00 in value; subject to a full credit/debit card data match, (eg: you must specify the correct card holder / invoice address and post code, CVN number and a land line phone number for card holder address).
If Your Order Is Delayed
If parts of, or your complete order is unlikely to be delivered within 10 working days of your order being received we will do our best to either email and let you know or update your tracking information.
However, as we may not always be aware you are still waiting for a delivery please reply to the email you where sent after ordering (which will contain details of your order and reference code etc.) explaining exactly what you are still waiting for. We will then look into the delay as a matter of priority.
If Your Order Arrives Damaged or Incorrect
We would never pretend things won’t ever go wrong. When they do, we ask you give us the opportunity to put them right.
If your order arrives damaged or incorrect, please call or email us within 48 working hours to let us know. We will then either ask you to post back the product, or arrange to collect it from your address. Once received, we will arrange for a replacement to be sent.
If your item is not in stock, we will back order it and send it to you as soon as possible.
20% VAT is included in all prices. Please note we do not have any facility to accommodate delivery to VAT exempt addresses, including the appropriate pricing/tax amendments.
This site is controlled and operated from England. The terms and conditions of this site and any dispute about them or in relation to this site shall be governed by and subject to English Law. In the event that a dispute arises out of or relating to these terms and conditions or the use of or access to this site, such dispute shall be subject to the exclusivity of the English Court.