Should you wish to return an item, you have 14 days from date of delivery to contact us. We do not pay return postage and it is up to you to return the goods with all the contents and instructions in a re-saleable condition. Goods returned incomplete or with torn or damaged suppliers packing will be returned to you and postage charged.
Return items to:
Truly Scrumptious Beauty Ltd.
2 Cross Street,
We recommend you send the goods by recorded delivery and we accept no liability for goods posted by you but not received by us. Please include a note of your order number and invoice number.
If you are swapping a product for an item of greater value, we will need to charge the difference, which can be done by telephone.
If you are returning products, you will receive a full refund on receipt of re-saleable goods, as mentioned above. We reserve the right not to refund any associated postage charges with the original sale.
Returns of Free Delivery Items
If you chose to return items that were initially sent via our free delivery service (due to the value of the original order qualifying for free delivery), we reserve the right to deduct the postage amount from any refunds if the amount remaining is less than the minimum order value for free delivery.
Please note. All nail polish items need to be despatched with the relevant Royal Mail or courier specific labels to ensure delivery. If in doubt, please send via your local post office.