Frequently Asked Questions
- What payment types do you accept?
- How long would it take to get my order delivered?
- Delivery Charges
- Returns Policies
- Cancellation Policy
- Refunds and Returns
- What payment types do you accept?
- We accept credit card payments via RBS Worldpay, or you can also use your Paypal account if you prefer. These transactions are processed securely on the payment gateways own servers.
- How long would it take to get my order delivered?
- All products are normally dispatched within one working day and you can expect to receive them within 2-3 days to mainland UK if they are in stock. If we are shipping outside the UK you will be responsible for any local taxes or import duty to your country.
- Delivery Charges
- Delivery charges are calculated on the weight of your products and are charged at Royal Mail Recorded delivery rates + a small handling fee for packaging.
- Ordering
- If the products are damaged in transit please contact us first for authorisation. The item(s) will be replaced and if a replacement is not available, a full refund will be given. If the package is obviously damaged upon receipt - DO NOT SIGN for the package, REFUSE it as damaged.
- Cancellation Policy
- Under the Consumer Protection (distance selling) regulations, you have up to 7 working days after you have received your delivery to cancel your order in writing. Email us with your cancellation details. If the goods have been despatched, you will need to pay for the return of the items, undamaged and unopened, to receive your refund. You will, however, receive a full refund of your product purchase price and our delivery charges.
- Refunds and Returns
- For hygiene reasons and because of the nature of the products we are selling, we can ONLY refund your money if the packaging is intact, the product has not been opened and is resalable. Simply contact us by email stating your order number and we can arrange for you to send your parcel back. We will refund your money (including postage) but we can not refund your return postage costs. Responsibility for a safe return delivery is essential. You must ensure your returned package and delivery method is secure and packaged correctly, as if the products are damaged in return postage we may not be able to refund your full purchase amount.
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